COVID-19Pre ShowTicketingGeneral

COVID-19 FAQ

In line with current Qld Health directives and COVID-19 vaccination requirements, any attendee 16 years or older will be required to be vaccinated to attend events or entertainment venues from 17 December 2021.

Gladstone Entertainment Convention Centre will continue to prioritise the safety and wellbeing of the community and will follow the Queensland Government’s health directive, as we have done since the start of the pandemic.

Please continue to follow our social media channels as we will provide further updates related to our events and venue.

Add your COVID-19 digital certificate to the Check In Qld app

Yes. As per our additional COVID-19 Terms and Conditions for ticketing, if you’re experiencing flu like symptoms and cannot attend a performance for that reason, please contact our Box Office prior to the performance start time. GECC will require a medical certificate in order to process your refund.

As tickets are booked in advance, GECC expects that customers plan ahead to ensure they have finished any period of self-isolation due to travel overseas or from a COVID-19 hotspot in advance of any event.

No. As per our ticketing Terms and Conditions and as per the Live Performance Australia (LPA) guidelines a refund is not available for this reason.

We are compliant with Queensland Health restrictions and our COVID-19 safe plan details our safety measures.

As per COVID-19 guidelines, a family group or persons who live together can sit together. You may need to be able to prove this for contact tracing purposes. If you’re unsure at the time of booking, then contact our Box Office team and they’ll be able to help you out. GECC reserves its rights to ensure compliance with social distancing in making seating arrangements.

Staying Safe at the GECC

We are operating under a Covid Safe Checklist for Restricted Businesses.

To allow us to bring you great events and experiences in a safe way, we all need to follow the COVID Safe measures put in place by the Queensland Government.

If you are unwell, please refrain from attending events at GECC.

Please refer to GECC’s Terms and Conditions, which have been updated to include COVID -19 conditions

    • Maintain Social Distancing – Keep 1.5mtrs apart from others where possible
    • Contactless payment – We encourage contactless payment for all purchases made at GECC
    • Have your ticket ready – When you enter the venue, please have your ticket ready on your phone or your print at home ticket
    • Follow instructions from venue staff – So we can ensure an enjoyable experience for all

We understand there are situations where you may not be able to maintain social distancing. It is recommended that you have a mask available so that if you find yourself in one of those situations, you have additional protection.

Additional Measures in place at the GECC

We’ve implemented the below measures to keep our venue clean, hygienic and safe for you to enjoy.

  • Access doors remain open and contactless
  • Physical signs throughout the venue to remind patrons of COVID safe practises
  • Contactless payment options at Box office and Bar
  • Occupancy monitors installed in the venue to ensure safe capacities within GECC
  • Air conditioning system supplies fresh air into all public spaces
  • Print at home tickets or use your phone to display tickets
  • Hand sanitiser stations placed throughout the venue
  • Increased cleaning of toilets during events
  • GECC Staff trained in additional hygiene practises

Please note; additional measures may be in place for certain events. In these instances, GECC will communicate this information prior to ticket purchasing.

More information regarding our COVID safe measures can be found online in the COVID safe plan for Queensland’s Live performance Venues / Theatres.

Arrival | Pre show | Food and Drink FAQ

Yes, our food and beverage team have meals available from the GECC Bar prior to each performance, check the event webpage on our website closer to the event to find out exactly what is available.

Yes, as the Lightbox Liquor License covers both areas, you can bring your drink from Lightbox with you in to the GECC Foyer. Restrictions may apply in event areas such as Theatre Auditorium or Halls.

GECC is open between 9am and 4.30pm, Monday to Friday, and one hour prior to each event. During COVID-19, you will be required to either print your tickets at home or have your tickets available on your phone or device.

We like to start the show on time, if you arrive late, you may be asked to wait outside the event and will be ushered in during a suitable break.

If you elect to, or are required to collect your tickets from the Box Office, you will be required to provide photographic identification issued by the Government or an Educational Institution, such as drivers licence or a student card. Something with your photo, name and address is ideal.

No, currently we don’t offer pre-ordered food and drinks. The Lightbox team are kept informed of expected audience numbers and prepare quantities accordingly, so they are well prepared.

There are many options available along Goondoon Street including Coffee Club (daytime shows), Oak and Vine (evenings), Ban Thai, Rocksalt, Naina’s Indian Cuisine or the Reef hotel, all within 5 min walking distance of the GECC.

For some events, such as Banquets and Evening Balls, a dress code may apply. For Theatre Performances, we don’t have a strict dress code, though would ask that you wear appropriate clothing and something you are comfortable in.

Yes our food and beverage contractor sells food and drinks. We prohibit food in the Theatre auditorium, drinks are allowed in plastic containers. We keep plastic containers available at the bar for patrons to use.

1 hour prior to a performance. GECC reserves the right to evict any unruly or disruptive patrons, so drink responsibly to ensure that you and everyone else can enjoy the event.

We are open 1 hour prior to a performance, so you can arrive anytime within that period and you’ll be able to relax in our foyer until the performance starts. We generally open theatre doors 20mins prior to the show, to allow ample time for patrons to find their seats.

Ticketing | Gift cards | Loyalty FAQ

You can purchase gift cards from our Box Office team, or online here. 

Gift cards purchased on or after November 2019 will last 3 years, prior to this gift cards last one year.

On selected performances, yes. Concession pricing will be noted on the events web page.

We love the theatre too and to recognise those who love us we have a loyalty program which you can locate here. 

Every seat at the GECC is premium, they are all good.

It is very risky purchasing from a reseller as you have no guarantee of the ticket, and you generally pay more than its worth. The only way to guarantee the authenticity/validity of tickets is to always purchase tickets from GECC directly.

Yes, just let our Box Office team know so we can update the information on the ticket in case we need to contact them for any reason relating to the performance.

If the show is sold out, best to Contact our Box Office team and jump on a waitlist. Sometimes sold out shows, have tickets become available or additional shows are added to the season. If you’re on a waitlist, you’ll be notified first.

This can vary depending on the promoter. Generally, if not specified, anyone over the age of 18 months and under the age of 16 years would be considered a child. Infants under the age of 18 months are usually free, provided that they sit on their parent’s lap.

No, GECC operates a strict ‘no refund or exchange’ policy. Please consult our Terms and Conditions for further information.

No. This is no longer an accepted practise.

Contact our Box Office team, as we may be able to reissue tickets. This will render the lost tickets nonredeemable and may incur an additional booking fee in accordance with our Terms and Conditions.

We support carers with a complimentary ticket when accompanying the person they are a registered carer for.

Some promoters offer group discounts as part of their online booking. This is not always available for every show.

Absolutely. We call them print at home tickets, though there’s no need to print. It’s a PDF attachment. Just make sure your device has the attachment open for scanning at the theatre door.

Yes they can, they will need to provide evidence of your written consent to do so and details of the event.

Children under the age of 16 must be accompanied by an adult.

For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice refer to liveperformance.com.au.

Access | Support | General FAQ

Yes, we have wheelchair accessible seating available in the theatre auditorium. When booking it is best to contact our Box Office as these seats are restricted from web bookings to ensure they are only booked by those in need.

Currently no, the venues within the GECC are not fitted with hearing assistance systems. We are looking to make improvements in this space.

Forms are available on our website (HERE) as well as at the Box Office. Our FOTT volunteers enjoy a wide variety of benefits and we enjoy working with the FOTT Team.

Liking us on Facebook and sharing our posts with your networks helps greatly. If you have an enjoyable experience with us, please share this with your friends. If you have a poor experience, contact our Box Office team and let us know so we can work on it. You can also check out our ‘get involved’ section of our website for further info.

Our accommodation partner, Central Apartments always have good rooms available at reasonable prices and are conveniently located across the road from us. We are also a 5 min walk from the Oaks, Rydges, the Reef Hotel, and many more.

Yes, our Facebook page is monitored during business hours and we endeavour to respond to all enquiries within a timely manner.

Our website, Facebook, and Instagram account. You can also opt into our monthly email newsletter by subscribing at the bottom of our website.

If you visit our Plan your Event web page you’ll find details there. Or contact us via the form submission on our website, which can be located HERE.

The GECC supports our local business’ and we recommend you contact MVP Party hire, Stage and Audio, or Audio and Lighting Services QLD.

Drop us an email via the contact us page on our website (HERE).

All lost and found items will be recorded onto our Lost & Found Register (located at the GECC Box Office). After 30 days, the lost property will be donated or disposed of. Please phone 4972 2822 or complete the form below to enquire about any lost items.

By entering our venue, you understand that the GECC is not liable for any lost items and reserve the right to check identity on collection of lost items. All lost and found items will be recorded onto our Lost & Found Register (located at the GECC Box Office). After 30 days, the lost property will be donated or disposed of. Please phone 4972 2822 or fill out the form below to enquire about your lost item.

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